SUMMARY OF CONDITIONS OF ENTRY
We look forward to welcoming you to THE LUME Melbourne. To ensure you have a safe and enjoyable experience, please be aware of the following conditions of entry to the gallery.
In line with our standard conditions of entry, MCEC will enforce additional health and safety measures to ensure visitor welfare and provide a safe and secure Gallery.
Please note that these additional conditions of entry apply to all entrants (including visitors, customers, contractors and employees) attending the gallery and are subject to change without notice and at the discretion of MCEC. MCEC and THE LUME Melbourne retain the right to refuse entry to any visitor who refuses to adhere to health and safety measures.
A copy of these conditions will be on display at each entry point to the gallery. https://mcec.com.au/legal/conditions-of-entry
Have your ticket ready. Everyone entering the gallery must hold a valid ticket for the duration of your visit.
If you arrive late, you may need to wait. Due to the popularity of the experience, latecomers may not be able to be accommodated if you arrive outside your ticketed session.
The use of cameras, recorders and mobile phones with flash is prohibited. Commercial photography or video is not permitted in the gallery without prior written permission. If you are planning to film in or around the gallery please contact us.
THE LUME Melbourne values the safety of all visitors. CCTV operates throughout the gallery; and certain items are prohibited or restricted in what may be brought into the gallery. A list of our security precautions is available on the full conditions of entry below and our staff can advise if you have any questions.
Please follow the directions of our staff and signage at the gallery. We are here to ensure everyone has a safe and enjoyable experience. You must pay close attention to, and comply with, all health and safety directions and protocols, including those related to capacity limits, mask-wearing and social distancing. If you do not comply with our directions and protocols you may be asked to leave the gallery immediately without refund or further recourse.
Treat each other and staff with respect. If you feel that your enjoyment of an event is being compromised, or your health and safety is being put at risk in any way or by the actions of another person, please contact our staff immediately so that we can try to find a solution.
You accept risks of entry. We aim to provide a safe gallery, however you enter the gallery at your own risk and are responsible for any personal belongings.
Please be mindful of the other visitors in the gallery. If you compromise the health, safety or experience of any person (including visitors and staff) with abusive behaviour or failure to abide by the conditions of entry, you may be relocated, refused entry or removed from the gallery.
Stay at home if you are unwell. Please do not attend the gallery if you are experiencing or exhibiting any symptoms of COVID-19, are required to be in quarantine or isolation, or have been in contact (or suspect you have been in contact) with someone diagnosed with COVID-19. We reserve the right to refuse you entry to the gallery (or require you to leave the gallery) without refund or further recourse if we suspect you have not complied with this requirement.
We aim to provide a COVIDSafe gallery. Our comprehensive COVIDSafe Plan control measures include frequent cleaning, social distancing, and contact tracing to keep everyone in the gallery safe. Despite this, there remains a risk of transmission, and you enter the gallery at your own risk.
Practice good hygiene and respiratory practices. You must adopt good hygiene and respiratory practices at all times. Hand sanitiser is available throughout the gallery. Please bring and wear a fitted face mask in line with current public health advice.
Notify us of any COVID-19 symptoms. If you develop any symptoms of COVID, are required to isolate, or return a positive COVID-19 result while attending the gallery or within 14 days of attending the gallery you must contact us immediately via e-mail at email@example.com
CONDITIONS OF ENTRY
THE LUME Australia Pty Ltd ABN 70 612 850 503 (trading as THE LUME Melbourne) (“THE LUME Melbourne”, “We” or “Us”) is committed to creating a safe environment for all staff and visitors.
You must follow all directions given by our staff as well as any signage when in THE LUME Melbourne (the gallery). You must comply with all of the following Conditions of Entry (including the MCEC Conditions of entry) when you visit our gallery.
COVID-Safe Special Terms
We have adopted a number of special terms (Special Terms) in response to the pandemic and/or public health emergency arising from the virus and respiratory illness known as the Novel Coronavirus 2019 and any mutation or variation of that virus or illness (COVID-19). These Special Terms will supplement the General Terms and Conditions below (General Terms).
If there is any inconsistency between the General Terms and the Special Terms, the Special Terms will prevail to the extent of the inconsistency. All other terms and conditions continue in full force and effect.
These Special Terms may be updated from time-to-time in line with relevant state and federal government guidelines, public health directives and other government law, regulations or directions.
You accept that in any of the above circumstances, ticket refunds or exchanges will not be provided unless required by law.
If you are feeling unwell, please stay home.
Please do not attend the gallery if you have been unwell, have recently returned from an identified red zone, have visited an exposure site, or have been advised to isolate by Department of Health (DH). Please stay home if you are showing symptoms of COVID-19, in isolation as a result of a COVID-19 diagnosis or awaiting COVID-19 test results, or are in quarantine as a returning international traveller or have been in contact with someone diagnosed with COVID-19.
You acknowledge that you may be asked to wait, or be refused entry, to parts of the gallery that have reached their total person limit under Department of Health (DH) social distancing requirements;
If in the reasonable opinion of our staff you do not comply with any of these protocols or requirements or exhibit or develop apparent symptoms of COVID-19 or similar illnesses, you will not be permitted to enter the gallery or may be required to leave the gallery. Failure to comply with these protocols or requirements may lead to a breach of laws, regulations, government declarations and/or directions, for which significant penalties may apply.
Entry, Exit and Ejection
When you enter the gallery:
1. Before being allowed entry into our gallery, you may be required to:
Possible ejection from the gallery:
1. You may be liable for prosecution or a fine and/or may be ejected from the building if you:
a) Breach any Condition of Entry;
b) Cause or may cause property damage;
c) Create or may create risk of injury to any person;
d) Threaten or may threaten safety of visitors, audience members, our staff or any other persons;
e) Unreasonably interfere with or compromise another person’s enjoyment of the event;
f) Are considered by our staff to be offensive, aggressive, unruly, disruptive, disorderly, uncooperative or behaving unlawfully;
g) Are considered by our staff to be under the influence of alcohol or illicit substances or suspected of buying, selling or carrying illicit substances;
h) Enter any part of the building or other restricted internal area without proper authorisation;
i) Refuse to follow the directions of our staff.
Liquor Licensing Rules
It is a condition of entry that you will comply with Victorian liquor licensing laws and respect our adherence to Responsible Service of Alcohol principles.
Breaches of these laws may result in eviction from the gallery and persons being reported to the Police (penalties may apply).
Phones, Photography and Video Policy
We reserve the right to vary this standard policy at our discretion and without notice for each event:
• Small hand-held personal cameras
• Mobile phones with cameras
We do not allow:
• Any flash photography
• Professional or large photography or video cameras (including those with SLR capabilities), used for commercial reasons without prior written agreement.
• Other devices with functionality similar to the items listed here.
You are prohibited from bringing the following items into our gallery (Prohibited Items):
• Food & Beverage including Alcohol
• Glass, cans or open drink containers containing non-alcoholic and/or alcoholic drinks
• Illegal substances including controlled, dangerous or illicit drugs
• Flammable devices (flares, fireworks and smoke bombs)
• Anything that could be used as a weapon such as sharp items including knives
• Suspicious items or items which may look like a weapon
• Animals (other than registered assistance animals)
• Bicycles, scooters, skateboards and rollerblades / skates
• Unauthorised advertising material or flyers
• Textas, felt pens, marker pens, paint or similar items
• Professional cameras, tripods or recording devices
• Laser pointers
• Offensive signage or clothing
• Drones or unmanned aerial vehicles (UAVs)
• Any other item that may cause harm or public nuisance or could interfere with others in the gallery
We reserve the right to:
1) refuse entry to any person found to have any Prohibited Items in their possession;
2) require the Prohibited Item to be stored in the cloak room;
3) refuse the Prohibited Item from being brought into our gallery.
If you feel that your enjoyment of an event is being compromised in any way or by the actions of another person, please contact our staff immediately so that we can try and find a solution. We cannot provide a solution after an event has concluded.
Use of Your Image
You consent to and authorise us to film, record or photograph you (Recording), and to reproduce Recordings in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction in any medium or context for any purpose without further authorisation by, or compensation or attribution to you. All Recordings are our sole property and you release us from liability arising on account of such usage.
Security cameras operate in and around the gallery and you acknowledge that you may be filmed.
You enter the building at your own risk. To the maximum extent permitted by law, we will not be responsible for any loss, damage, harm or injury arising from your entry to the gallery.
If you bring personal belongings into the gallery:
1. You are solely responsible for those items;
2. You must not leave any bag or personal items unattended;
3. You must not bring any prohibited items (see prohibited items above) into the gallery;
Smoking and Illicit Substances
Illicit substances along with the smoking of cigarettes, cigars, vaporisers and e-cigarettes will not be permitted inside any part of the gallery (including bathrooms).
Designated smoking areas are nominated on the street outside the gallery.